Retailers Should Provide an Integrated Shopping Experience
The way we shop is changing rapidly, driven both by demographics and technology. By 2020, retail spending for the 80 million “Millennials” living in the United States is expected to represent 30...
View ArticleEmbracing Omni-Channel Retailing? …Don’t forget to Answer the Phones.
Wikipedia defines Omni-Channel retailing as providing a “seamless approach to the consumer experience through all available shopping channels.” For many retailers, this includes ensuring a consistent...
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Retail and wireless: Thriving while remaining secure
These days, a store’s business doesn’t begin or end with the physical store. Before patrons even enter a store, it’s very likely that they’ve done some preliminary research. Once inside, their likely...
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Keeping Pace With The Transforming Business Network
It was a whirlwind few days for us at the recent National Retail Federation (NRF) Show held in New York. Over at our booth (#3769), we had a ton of traffic, with people stopping by to check out our...
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The Bandwidth Bottleneck
For the past few months, my colleagues and I have been traveling the country, hosting CIO dinners. We do so to learn about key issues and trends and to provide a venue for CIOs to share experiences...
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